Privacy Policy

Section 01

Who We Are

Smartlake Motors is a certified automotive service centre located in Migori Town, Kenya, operating as an authorised Isuzu service partner. References to "we", "our", or "us" throughout this policy refer to Smartlake Motors Limited.

Our website provides information about our vehicle repair services, genuine spare parts, and allows customers to submit service booking requests and enquiries. This policy explains how we handle any personal information you provide through these channels.

Section 02

Information We Collect

We collect the following categories of personal information:

• Booking and contact information: your full name, phone number, email address, vehicle make and model, and the nature of the service you are requesting, submitted through our online booking or contact forms.
• Communications: records of enquiries, messages, or feedback you send us by phone, email, WhatsApp, or through forms on this website.
• Usage data: pages visited, time spent on the site, browser type, device type, and IP address, collected automatically via cookies and analytics tools.

We do not collect payment card details through this website. Any financial transactions are handled in person at our workshop or through a separate payment channel.

Section 03

How We Use Your Information

We use the information we collect for the following purposes:

• To receive, process, and confirm your service booking or enquiry.
• To contact you regarding your booking, including appointment confirmations, updates, and follow-up communications.
• To provide you with customer support and respond to your questions.
• To improve the performance and content of our website.
• To comply with applicable Kenyan law and regulatory requirements.

We will not use your contact details to send you unsolicited marketing communications without your prior consent.

Section 04

Booking and Service Requests

When you submit a booking or service request through our website, the information you provide is used solely to process your request and communicate with you about your vehicle service. We retain booking records for internal scheduling and service history purposes.

All information submitted through our booking and contact forms must be accurate and truthful. Submissions that contain false, misleading, or fabricated information may be cancelled without notice, and repeated misuse may result in your details being blocked from future submissions. Please refer to our Terms of Service for the full consequences of false form submissions.

Section 05

Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

We may share your information with:

• Service providers: third-party companies that assist us in operating the website, such as web hosting and analytics providers, who are bound to use your data only for the services they provide to us.
• Isuzu East Africa: where required for warranty validation, genuine parts confirmation, or compliance with our dealership agreement.
• Legal authorities: where required by Kenyan law, court order, or a lawful government request.

Section 06

Data Retention

We retain booking records and associated personal information for as long as is necessary to deliver the requested service and for a reasonable period thereafter for service history and warranty purposes.

Contact enquiry records are retained for up to 12 months. Where retention is required by Kenyan law, for example for tax or regulatory records, we retain the relevant information for 7 years in line with applicable requirements.

You may request deletion of your personal information at any time by contacting us directly. We will action such requests within 21 days, subject to any legal retention obligations.

Section 07

Your Rights

Under Kenyan data protection law, including the Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention obligations.
• Object to the processing of your personal data in certain circumstances.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 21 days.

Section 08

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), restricted access to personal data, and regular security reviews of our website.

No internet transmission is entirely secure. If you have reason to believe your personal information has been compromised through our website, please contact us immediately.

Section 09

Cookies

Our website uses cookies to improve your browsing experience and collect analytics data about how visitors use the site. Cookies are small text files stored on your device by your browser.

The analytics data we collect is aggregated and does not identify you personally. You may disable cookies in your browser settings; some features of the website may not function as intended if cookies are disabled. We do not use cookies to track you across other websites.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. Where a material change is made, we will update the effective date shown at the top of this document and, where appropriate, display a notice on the website.

Continued use of our website after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Section 11

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us: